Saving or Exporting a report to PDF fails with error "Failed to export the report." after applying optional Windows update


Known issue with the Windows update KB3102429, which adds support in Windows for Azerbaijani Manat and Georgian Lari currency symbols.

This Microsoft patch was released the week of 11/16/15. This hotfix appears to be causing issues exporting to PDF for other software packages, so this problem is not specific to NCR Counterpoint.


Workaround: Uninstall - Update for Microsoft Windows (KB3102429) - and reboot the affected server or workstations where this patch was installed.

This update is marked as an Important Update in Windows 7 (Windows 8.1 as well under "Update for Windows 8.1 for x64-based Systems (KB3102429)").

If you do not want this update automatically re-installed, hide the update in Windows Update. Otherwise, it will remain marked as and important update and re-install automatically if automatically install important updates is enabled.

*Note this Update may not be listed in ’View Update History’. To search for the Update, go to Control Panel - Programs and features - View Installed Updates.