Summary:

Saving or Exporting a report to PDF fails with error "Failed to export the report." after applying optional Windows update https://support.microsoft.com/en-us/kb/3102429

Cause:

Known issue with the Windows update KB3102429, which adds support in Windows for Azerbaijani Manat and Georgian Lari currency symbols.

This Microsoft patch was released the week of 11/16/15. This hotfix appears to be causing issues exporting to PDF for other software packages, so this problem is not specific to NCR Counterpoint.

Solution:

Workaround: Uninstall - Update for Microsoft Windows (KB3102429) - and reboot the affected server or workstations where this patch was installed.

This update is marked as an Important Update in Windows 7 (Windows 8.1 as well under "Update for Windows 8.1 for x64-based Systems (KB3102429)").

If you do not want this update automatically re-installed, hide the update in Windows Update. Otherwise, it will remain marked as and important update and re-install automatically if automatically install important updates is enabled.

*Note this Update may not be listed in ’View Update History’. To search for the Update, go to Control Panel - Programs and features - View Installed Updates.